Returns & Exchanges

At Ergon Bike, we want you to experience maximum ergonomic comfort on every ride; if your purchase isn't the perfect fit, you can return unused items within 30 days for a full refund. Our goal is to ensure your gear supports your performance, so we have streamlined our returns process to get you back on the trail as quickly as possible.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Gear

Place the unused items in their original packaging, ensuring all tags and ergonomic adjustment tools are included to qualify for a refund.

3

Ship the Package

Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our technical team inspects the returned equipment, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing